First Class Cleaning Service is an independently owned and operated cleaning service dedicated to providing you with the highest quality services, making sure that your job is done properly the first time. Our Quality Control Managers even come out to review our work for new clients and commercial contracts to ensure that we are providing you with the services you deserve.
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First Class Cleaning Service is fully insured, and provides liability and property damage coverage. All of our employees are insured, and highly trained to provide you with excellent customer service. We also train our employees in the most modern and effective office cleaning techniques, correct product usage, and safety procedures. Our attention to detail guarantees that the job will be done right the first time.
Our quality control program demonstrates how seriously we take cleaning. We perform onsite inspections and constantly monitor our work. Should any area fail to meet our strict cleaning standards, it is immediately corrected. We ask you to grade our work through customer surveys and we use your comments to improve our cleaning service for you.
“We are what we repeatedly do. Excellence, then, is not an act, but a habit”. – Aristotle
First Class Cleaning Service … 100% Client Satisfaction is our Goal
Serving: Surrey, Aldergrove, Abbotsford, New Westminster, Richmond, Burnaby
Our core values
First Class Cleaning Service understands that ethical business practices are vital to the continued success and growth of our company. We are proud to have built our reputation through transparent, ethical business practices that provides for corporate accountability, social responsibility and ethical behavior at every stage of our operations. Our staff, executives and employees are guided by a corporate culture that ensures we consistently align ourselves with these values and traits.
The mission of First Class Cleaning Service is to provide the finest Cleaning Service experience to our clients with 100% guest satisfaction. By taking care of your cleaning needs; we give you the freedom and flexibility to focus on your business and your company’s success. We provide our clients with superior cleaning solutions, unsurpassed attention to detail and unrivalled Customer Service. We passionately serve our clients, stakeholders, and employees with dedication and excellence in all aspects of our operations.
At First Class Cleaning Service our emphasis has always been on exceptional customer care and unrivaled service. Through our daily interaction with clients, we create connections and relationships that build customer loyalty and serve the needs of our clients.
First Class Cleaning Service Protects Our Customers
Everyone involved with First Class Cleaning Service is an employee, not a subcontractor. Before we hire, our cleaning specialists undergo background and reference checks. We ensure that our teams are well-prepared and have the proper safety equipment with them in every situation.
Uniforms: Every employee is required to wear uniform while on the job.
Zero Tolerance Policy: First Class Cleaning Service has a zero tolerance policy for drug use, poor quality work, negative attitude or irresponsible work habits.
Fully Insured: We safeguard our clients and their belongings by carrying liability and bonding insurance on all employees.
Liability Insurance: We presently carry $5 million liability insurance.
Worker’s Compensation Insurance: If a Cleaning Specialist is injured on your property, we’re covered. We carry worker’s compensation insurance on all employees. All our Cleaning Specialists are employees, not contractors and are insured for worker’s compensation in accordance with the law.
First Class Cleaning Service Satisfaction Guarantee
First Class Cleaning Service has a 24-hour satisfaction guarantee promise for our clients. While our Cleaning Specialist offers consistent, quality cleaning, they may have an off day just like all of us. Communication is key with our clients! Notify our Quality Control Manager within 24 hours and we will correct the oversight at no extra charge. Please feel free to call us 24 hours a day at 603 837 9755 to reach us promptly to address any cleaning situation.